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The KnowledgeIQ Blog

September 23, 2021

8 reasons to integrate Salesforce and KnowledgeIQ

With KnowledgeIQ and Salesforce together, your sales, support and service teams can help customers with speed, accuracy and confidence. Salesforce CRM and Service Cloud provides the window to customer information and queries, whilst KnowledgeIQ augments agent interactions with intuitive knowledge delivered within the Salesforce interface. Why augment Salesforce with an external knowledge management solution?

  • Faster response time
  • Quicker access to consistent, accurate information
  • Reduced repeat questions and shoulder-tapping
  • Higher agent confidence and increased productivity
  • Quick access through Linked Content
  • Gain Insights and make maintenance easy of content
  • Greater customer satisfaction
  • Establish a single source of truth

Knosys has developed a platform that provides an enhanced and quick integration with Salesforce, so that these benefits can be realized.

For further information about KnowledgeIQ’s integration with Salesforce or other product features, please book some time with one of our consultants

Article written by Toby Milner

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