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KNOWLEDGE MANAGEMENT

Knowledge Management Software

Intuitive platform supporting your call center teams and customers
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Let’s explore how KnowledgeIQ can deliver business advantage to your organization.
KnowledgeIQ

Customers who love KnowledgeIQ

Industry leading customers use KnowledgeIQ to power their digital workplace - driving productivity, collaboration and business advantage.  See more customers

COMPANY WIDE KM SOLUTION

Get your employees and customers going

Every day your people use many different tools to get work done. Articles, policies, process guidance, forms, workflows, onboarding, sales guides and much more. Perfect for businesses that operate customer contact centers, service desks, frontline offices or online self-service channels. Explore our complete set of knowledge management features to see how you can deliver an exceptional and consistent digital workplace experience - equip your people and customers to go further and go faster.
See all the Features

Employee Productivity

Empower your people to do their job better and feel satisfied.
Deliver a personalized view of only the information they need to work
Provide powerful intelligent search capability to find the right things easy and fast
Minimize errors and rework due employees accessing or using the wrong information
Create quizzes to identify how well people understand key information – close the loop

Customer Experience

Equip your employees in contact centers with all the tools they need in one place to engage with your customers.
Organize articles, information assets in one secure and trusted location
Build Frequently Asked Question and Answers lower average handling times (AVHT)
Build decision trees to guide customer interactions to speed resolution times (CRT)

Omni-Channel Approach

Build confidence and trust in the information employees and customers are using.
Create a omni-channel ‘single source of truth’ to deliver consistent information internally and across all your digital channels instantly
Build approval workflows to ensure information published is approved, accurate and tailored to the audience
Alert employees immediate to crucial changes and point them to the exact area of concern

Insights and Analytics

Better understand how your information is being used, where it can be improved and who is using it
Use preconfigured dashboards to analyze your content, employees and customers
Proactively identify knowledge gaps and errors to improve your business
Gain insights through reports on how well your employees are understanding your information
  • KnowledgeIQ helped create a single source of truth knowledge repository for Best Practice Software

    Best Practice
    Read the Case Study
  • Simplifying complexity
    & improving productivity through knowledge management.

    SBS Bank
    Read the Case Study
  • With a flexible content authoring model, OPP can now pull together and relate their original content along with external articles, creating a single-source view and reducing research time for staff.

    Office of Public Prosecutions Victoria
    Read the Case Study

Get going

Let’s explore how KnowledgeIQ can deliver business advantage to your organization. Schedule a demo with one of our knowledge experts today.
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