KNOWLEDGE MANAGEMENT

Knowledge Management Software

Intuitive platform supporting your call center teams and customers

The intuitive knowledge management solution

KnowledgeIQ, by Knosys, is a market leading cloud-based (or on-premise) omnichannel knowledge management solution that simplifies and centralises the organising and sharing of knowledge and information.

KnowledgeIQ is trusted by over 40,000 users to find the right information, exactly when they need it, improving productivity and delivering the best in brand and customer experience.

Customers who use KnowledgeIQ

Industry leading customers use KnowledgeIQ to power their digital workplace - driving productivity, collaboration and business advantage. See more customers

Hear what our customers have to say

Our customers experience a range of game-changing benefits – transforming lagging processes and enriching data and knowledge companywide.

COMPANY WIDE KM SOLUTION

Get your employees and customers going

Every day your people use many different tools to get work done. Articles, policies, process guidance, forms, workflows, onboarding, sales guides and much more. Perfect for businesses that operate customer contact centers, service desks, frontline offices or online self-service channels. Explore our complete set of knowledge management features to see how you can deliver an exceptional and consistent digital workplace experience - equip your people and customers to go further and go faster.

See all the Features

Employee Productivity

Empower your people to do their job better and feel satisfied.

Deliver a personalized view of only the information they need to work

Provide powerful intelligent search capability to find the right things easy and fast

Minimize errors and rework due employees accessing or using the wrong information

Create quizzes to identify how well people understand key information – close the loop

Customer Experience

Equip your employees in contact centers with all the tools they need in one place to engage with your customers.

Organize articles, information assets in one secure and trusted location

Build Frequently Asked Question and Answers lower average handling times (AVHT)

Build decision trees to guide customer interactions to speed resolution times (CRT)

Omni-Channel Approach

Build confidence and trust in the information employees and customers are using.

Create a omni-channel ‘single source of truth’ to deliver consistent information internally and across all your digital channels instantly

Build approval workflows to ensure information published is approved, accurate and tailored to the audience

Alert employees immediate to crucial changes and point them to the exact area of concern

Insights and Analytics

Better understand how your information is being used, where it can be improved and who is using it

Use preconfigured dashboards to analyze your content, employees and customers

Proactively identify knowledge gaps and errors to improve your business

Gain insights through reports on how well your employees are understanding your information

KnowledgeIQ helped create a single source of truth knowledge repository for Best Practice Software
Best Practice
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Simplifying complexity
& improving productivity through knowledge management.
SBS Bank
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With a flexible content authoring model, OPP can now pull together and relate their original content along with external articles, creating a single-source view and reducing research time for staff.
Office of Public Prosecutions Victoria
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