Make your agent’s life less stressful with knowledge management
By Toby Milner on December 20, 2022
Working full-time in a contact centre is often seen as quite a high-stress job. Call handlers are required to work reactively, solving customers’ queries in real-time. This requires constant problem solving, understanding, and patience, all of which can create stress. What causes agents stress? What are the impacts of having stressed agents? How a Knowledge […]
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