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Reducing call times and increasing customer satisfaction

By Elise Kuchel on July 12, 2021

We're in unprecedented territory. Anyone in customer service or customer support roles will know all too well how an increase in demand and a change in consumer behavior puts added strain and pressure on the digital contact center worker.

Keep calm and informed with a single source of truth

By Elise Kuchel on June 30, 2021

In the wake of Coronavirus (COVID-19) some of the world economy’s biggest companies have made the decision to defer workers to their own homes to carry out their roles. Tech companies Facebook, Google, Twitter and Amazon are among companies who have implemented work-from-home policies (Source: CNN Business). And now most governments have implemented some form […]

CCW Asia March 2021

By Nic Passmore on February 22, 2021

Knosys’ Nic Passmore will be a panellist at CCW Contact Week Asia 2021

Knosys to acquire leading-edge intranet solution provider GreenOrbit

By Toby Milner on December 17, 2020

Knosys Limited is proud to announce the upcoming acquisition of intranet management software GreenOrbit (GO). GreenOrbit is an industry leading intelligent intranet solution provider with 25 years experience providing intranet solutions to the Australian, UK and US markets. The acquisition of GreenOrbit is in line with the Knosys growth strategy to create a suite of […]

Organisational knowledge segmentation - a vital part of your KM solution

By Elise Kuchel on July 28, 2020

The phrase ‘too much information’ may not seem applicable when you consider the way you train and educate your staff— but providing the right information is far more important than providing too much. Bombarding people with knowledge that isn’t relevant to them or their particular team or department can be detrimental when learning and deploying […]

Making your COVID-19 response an investment in the future

By Elise Kuchel on July 16, 2020

There’s a saying that ‘a puppy is not just for Christmas’ ⁠— and it’s true!

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Recent Posts

What Is Knowledge Management And Why Should You Care?

July 28, 2021

A round of applause for the knowledge keepers

July 27, 2021

Reducing call times and increasing customer satisfaction

July 12, 2021

Keep calm and informed with a single source of truth

June 30, 2021

CCW Asia March 2021

February 22, 2021

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