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Trends, tips and ideas to propel you forward
KnowledgeIQ + Salesforce a "Win Win"
By
Toby Milner
on
September 3, 2021
The Salesforce solution is a powerful information platform that has revolutionized the business industry for many years. Here’s a look at some key benefits of a successful Salesforce and KnowledgeIQ integration:
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How to Improve your Onboarding Process with a Knowledge Management Platform
By
Toby Milner
on
August 13, 2021
Establishing a standardized onboarding process is a significant component of employee productivity and retention. A Harvard Business Review report reveals that organizations with a structured onboarding process achieve 62% greater new hire productivity. Through an effective onboarding program, human resource (HR) professionals can engage employees from the outset to build trust and alignment. However, building […]
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How KM supports great Agent Experience [AX]
By
Toby Milner
on
July 29, 2021
Human experiences have resulted in a plethora of phrases to describe them for example employee experience [EX], customer experience [CX] and user experience [UX]. An experience can be defined in multiple ways; to observe certain events; undergo a certain feeling or process; or perform certain actions that may alter one or contribute to one's knowledge, […]
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What Is Knowledge Management And Why Should You Care?
By
Ashley Summers
on
July 28, 2021
Using knowledge to make informed decisions is at the heart of the most successful businesses. It can mean the difference between expansion and stagnation, between growth and failure. Whether it be a particular business unit or the company as a whole.
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A round of applause for the knowledge keepers
By
Elise Kuchel
on
July 27, 2021
Everyone is trying to make sense of a forever changed world. People are confused, lost, desperate, anxious, scared, hopeful and just hanging on.
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Reducing call times and increasing customer satisfaction
By
Elise Kuchel
on
July 12, 2021
We're in unprecedented territory. Anyone in customer service or customer support roles will know all too well how an increase in demand and a change in consumer behavior puts added strain and pressure on the digital contact center worker.
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Recent Posts
Why a CRM knowledgebase is not recommended for enterprise knowledge management
November 22, 2021
8 reasons to integrate Salesforce and KnowledgeIQ
September 23, 2021
KnowledgeIQ + Salesforce a "Win Win"
September 3, 2021
How to Improve your Onboarding Process with a Knowledge Management Platform
August 13, 2021
How KM supports great Agent Experience [AX]
July 29, 2021
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