The KnowledgeIQ Blog

Provide a Consistent Omnichannel Customer Experience with KnowledgeIQ

By KnowledgeIQ on November 6, 2025

An omnichannel customer relationship provides benefits for both the business and the customer by creating a unified experience across all communication channels.

Why a Knowledge Management System beats a Knowledge Base for your contact centre teams

By KnowledgeIQ on November 6, 2025

This article initially explains how a Knowledge Base differs from a Knowledge Management System, highlighting their varying capabilities and features, and moves on to explain why a Knowledge Management System is the right platform for your contact centre teams

Deliver Great Customer Service with KnowledgeIQ KMS and Salesforce Integration

By KnowledgeIQ on October 13, 2025

The Salesforce solution is a powerful information platform that has revolutionized the business industry for many years. Here’s a look at some key benefits of a successful Salesforce and KnowledgeIQ integration:

5 More ways a Knowledge Management System Provides Operational Efficiencies

By KnowledgeIQ on September 25, 2025

We share 5 more operational efficiencies and also detail how a KnowledgeIQ KMS helps your business boost performance, ensures consistency and supports a more flexible and collaborative team environment.

Comparing Knowledge and Document Management Systems and why a Knowledge Management System is the Smarter Choice for your Enterprise

By KnowledgeIQ on September 24, 2025

A KMS is considered superior to a DMS because it takes a more complete and strategic approach to an organisation’s information.

Driving Operational Efficiency for your Organisation with Knowledge Management

By KnowledgeIQ on September 8, 2025

By effectively capturing, sharing, and leveraging organisational information, Knowledge Management [KM] can significantly reduce expenses, streamline processes, and improve operational efficiency across many key business needs including decision making, training and customer service

Standardise and Re-use your Content with Shared Paragraphs

By KnowledgeIQ on August 6, 2025

With a KnowledgeIQ Knowledge Management System (KMS), managing content is both simple and effective. In this series of articles, we have already discussed the value of automated version control and document templates. In the final article of this series, we discover shared paragraphs - a powerful tool for creating reusable, standardised content. What are Shared […]

Document Templates - Consistent Content, Faster

By KnowledgeIQ on August 4, 2025

The KnowledgeIQ Knowledge Management System (KMS) is designed to make content management effortless and efficient. In the first article in our series about content management, we explored how automated version control ensures content integrity. In our second article we look at another notable feature; document templates and why they are key for creating clear, reliable, […]

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Recent Posts

Provide a Consistent Omnichannel Customer Experience with KnowledgeIQ

November 6, 2025

Why a Knowledge Management System beats a Knowledge Base for your contact centre teams

November 6, 2025

Deliver Great Customer Service with KnowledgeIQ KMS and Salesforce Integration

October 13, 2025

5 More ways a Knowledge Management System Provides Operational Efficiencies

September 25, 2025

Comparing Knowledge and Document Management Systems and why a Knowledge Management System is the Smarter Choice for your Enterprise

September 24, 2025

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