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The KnowledgeIQ Blog

January 22, 2024

Enabling Feedback in Your Knowledge Management System (KMS) Identifies and Resolves Inaccuracies, Ensuring the Quality and Relevance of Your Information.

Enabling Feedback in your Knowledge Management System

Organisations rely on accurate data to make informed choices and decisions. Correcting inaccuracies ensures that decisions are based on the most up-to-date and reliable information, increasing the likelihood of success.

Knowledge management systems (KMS) like KnowledgeIQ play a crucial role in centralising, organising, and providing accurate information. However, the effectiveness of a KMS is heavily dependent on the quality of the content it contains. Without regular feedback and updates, these systems can quickly become repositories of outdated, inaccurate information, leading to costly errors and missed opportunities.

The most effective KMS’ are created and maintained with quality input from its users, with a focus on continuous improvement. In this blog post, we explore the key reasons why outdated information is detrimental to an organisation’s reputation and brand, plus the benefits of regular feedback being provided to maintain accuracy and relevance.

Enabling feedback in your KMS avoids

1. Being non-compliant

Ensuring that all information is up-to-date and aligns with relevant regulations is a critical aspect of risk management, and reduces your risk of fines and legal consequences.

2. Damaging your brand and reputation

An organisations reputation is closely tied to its ability to provide accurate and reliable information. Inaccurate product descriptions, outdated information, or incorrect statements in marketing materials can damage brand credibility. Maintaining accuracy bolsters a company's reputation and trustworthiness.

3. Eroding trust among stakeholders, including customers, investors, and employees.

Rectifying inaccuracies demonstrates a commitment to transparency and integrity. Maintaining credibility is crucial for long-term success, as trust is a foundation for strong relationships.

Receiving feedback through your KMS yields a range of advantages.

  • Understanding how users interact with the KMS, including any difficulties they encounter, allows you to improve the user experience. Enhancements can be made to navigation, search functionality, and overall usability based on user feedback.
  • As the latest information becomes available or existing knowledge changes, feedback can trigger necessary updates and revisions. This ensures that users have access to accurate and up-to-date information.
  • Users can highlight areas where information is lacking or insufficient. Feedback enables you to prioritise content creation to fill the gaps.
  • Encouraging feedback can foster a sense of community among users. It provides an avenue for users to share their insights and learn from one another, creating a collaborative environment.
  • By addressing issues and improving the KMS based on user feedback, you can reduce the likelihood of errors, redundant work, or time wasted searching for information.

Enabling feedback for staff with a KnowledgeIQ KMS

Avoid the pitfalls of outdated and incorrect information in your organisation with a KnowledgeIQ KMS. KnowledgeIQ provides users the ability to be part of the solution with  inbuilt feedback functionality. Some of the features include:

  • Users can create both specific and general feedback directly within the system.
  • Administrators can track feedback against specific articles.
  • Responses to feedback can be provided by assigning teams, priorities, and due dates.
  • Colour-coding allows teams to identify important or overdue feedback.
  • Responses can be provided directly to users or notes provided that are only visible to other administrators.

See image below for an example.

Enabling feedback in KnowledgeIQ

Incorporating feedback into your knowledge management processes not only helps maintain the quality and relevance of your knowledge system but also fosters a culture of continuous improvement. It ensures that your KMS remains a valuable resource that supports decision-making, problem-solving, and organisational growth.

Want to find out more on how KnowledgeIQ can help you capture and retain your organisations knowledge? Contact us and one of our experienced team members will be in touch.

Article written by Toby Milner

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