The KnowledgeIQ Blog

How to achieve systemic customer confidence

By Steph S on July 1, 2019

We hear it time and time again – the story of failure. The payment platform that fails on 'Cyber Monday', the power that goes out during every storm and every heat wave, dissatisfaction with NBN. It’s always something.

Why trust is key to improving customer experience

By Steph S on June 24, 2019

TRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels

How to make data meaningful

By Steph S on June 12, 2019

Meaningful data has impact – it changes everything.

A customer-centric approach to utilising AI

By Steph S on May 28, 2019

If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might offer you - you're not alone. Using a platform that already integrates AI is a potential way to dip your toe in whilst learning about the functions that matter to you and […]

4 Contact centre pain points to alleviate today

By Steph S on May 13, 2019

Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their roles to the best of their ability.

The true cost of your staff retention problem

By Steph S on March 6, 2019

Up to 20% of employee turnover happens in the first 45 days! (Forbes)

Is your machine learning the true power of people?

By Steph S on February 22, 2019

Artificial Intelligence is the tech Buzzword of 2019…so far. But understanding how to integrate relevant AI into your business and using machine learning to improve people-powered processes is what’s important for enterprise business right now.

Content Management, Is It Worth Your Time?

By Nic Passmore on October 3, 2018

Yes, I'm afraid it's that time again. You've had an email request from someone in your team, or in another department, and you have to log into the company intranet, or your organisations content management system, and make changes to content.

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