The KnowledgeIQ Blog

How KM Supports Great Agent Experience

By Toby Milner on July 29, 2021

Human experiences have resulted in a plethora of phrases to describe them for example employee experience [EX], customer experience [CX] and user experience [UX]. An experience can be defined in multiple ways; to observe certain events; undergo a certain feeling or process; or perform certain actions that may alter one or contribute to one's knowledge, […]

What Is Knowledge Management And Why Should You Care?

By Steph S on July 28, 2021

Using knowledge to make informed decisions is at the heart of the most successful businesses. It can mean the difference between expansion and stagnation, between growth and failure. Whether it be a particular business unit or the company as a whole.

A round of applause for the knowledge keepers

By Steph S on July 27, 2021

Everyone is trying to make sense of a forever changed world. People are confused, lost, desperate, anxious, scared, hopeful and just hanging on.

Knosys to acquire leading-edge intranet solution provider GreenOrbit

By Toby Milner on December 17, 2020

Knosys Limited is proud to announce the upcoming acquisition of intranet management software GreenOrbit (GO). GreenOrbit is an industry leading intelligent intranet solution provider with 25 years experience providing intranet solutions to the Australian, UK and US markets. The acquisition of GreenOrbit is in line with the Knosys growth strategy to create a suite of […]

Organisational knowledge segmentation - a vital part of your KM solution

By Steph S on July 28, 2020

The phrase ‘too much information’ may not seem applicable when you consider the way you train and educate your staff— but providing the right information is far more important than providing too much. Bombarding people with knowledge that isn’t relevant to them or their particular team or department can be detrimental when learning and deploying […]

Proactive crisis management through knowledge curation and synthesis

By Steph S on April 21, 2020

Working environments, social spaces, personal interaction — it’s nothing like it once was — nothing like it was even a month ago. Everything has changed and we don’t know how long our movements and contact will be restricted! When gatherings of more than two people are prohibited and social distancing of 1.5 metres is required, […]

Data Tells a Story

By Steph S on March 23, 2020

If orange is the new black, then data is the new narrator - it certainly tells a story - and it’s more than meets the eye. The Economist recently published an article based on data presented by world famous music streaming platform Spotify. The data was gathered using algorithms to show that globally, listeners are […]

How to create a culture of sharing

By Steph S on January 29, 2020

It’s a competitive world. We compete for attention, for the highest accolade, for positive reinforcement. We compete for a sense of accomplishment and to be the best.

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