With TX, organizations can break down the walls between teams – allowing for better data sharing, more collaboration, clearer communication, and an overall culture of knowledge sharing that ensures all teams are leaning on one another for support and all working together to solve the most critical problems.
TX also promotes better communication and interactions between customers and companies through integrated, on-demand, customer self-support. With an integrated TX strategy, customers are able to find answers and support for the questions and problems they have both when they need it, and on the channel, they want it.
A holistic TX strategy meets the needs and expectations of both your customers, clients, and employees. It allows you to determine where your business needs to make a change, where you could benefit from improved knowledge sharing and about showing your customer base what doesn’t just make you different from your competitors, but why you’re in a different league altogether.
According to the new Gartner report from its 2021 Digital Business Acceleration Survey findings, CEOs and CIOs said that the top two reasons for achieving digital transformation and digital innovation are to enhance the customer experience (58%) and to improve employee productivity (57%).
Total experience unites the external and internal aspects of the company that contribute to the company`s improvements. The essential component of customer and employee experience is communication. It should be constant and convenient for both sides. KnowledgeIQ helps by streamlining the entire process, making it easier to manage how knowledge sharing works for your organization.