SERVICES

A team of knowledge experts so you don't have to go it alone

KNOWLEDGE MANAGEMENT CUSTOMER SERVICE

Get your knowledge management solution up and running in no time

You need to get your organization going, and there’s no time to lose. We don’t just offer you the best knowledge software — we provide step-by-step consulting services to ensure a successful and fast knowledge management implementation.

UNMATCHED EXPERTISE

This isn’t our first orbit

Since 2010, we’ve delivered some of the largest knowledge management projects in APAC across in 7 countries with over 40,000 users. Nobody else has that level of knowledge management experience.

PROVEN METHODOLOGY

Right there with you, step-by-step

We know knowledge management, and we know how to deliver knowledge solutions that succeed. With a step-by-step approach that has been tested and fine-tuned over a decade of knowledge management implementations, we work with you to deliver a solution that meets your every need.

Office of Public Prosecutions Victoria

It was impossible to find what you were looking for on our old knowledge management platform. Now we can easily find answers to our questions using the search or the menu structure. I am confident that if the answer is on the new platform, our solicitors can find it.

Read the Case Study

The best knowledge management service out there

You won’t find knowledge experts like us anywhere else. Explore our services to see how we can launch your organization toward success.

Information Architecture

We work with you to examine the most efficient way to communicate and share information. Our focus is to help you to define your information architecture and get the best from the solution.

Access and Security Configuration

Get connected to clients, partners, or remote employees. Utilize our setup configuration service to enable secure, external access to your knowledge management solution.

Installation

Either configure and install KnowledgeIQ on your own server, or let us host and manage it for you in the cloud. Totally up to you.

Training & Mentoring

Our specialized knowledge management training courses will equip you to get the most out of our intuitive and easy-to-use knowledge management solution — so you can be confident in running a seamless, high-performing digital workplace.

Support

Technical support is available online, 24 hours a day, 5 days a week. Queries are handled efficiently by our team of skilled KnowledgeIQ technical experts.