KnowledgeIQ, by Knosys, is a market leading cloud-based (or on-premise) omnichannel knowledge management solution that simplifies and centralises the organising and sharing of knowledge and information.
KnowledgeIQ is trusted by over 40,000 users to find the right information, exactly when they need it, improving productivity and delivering the best in brand and customer experience.
Deliver consistent, accurate and relevant knowledge to customers across engagement channels.
Increase productivity
Improve speed to access relevant and important information and reduce call transfers and average handling times.
Improve governance and compliance
Protect your brand by customising approval and publishing processes, moderate forums and audit for compliance purposes.
Improve staff engagement and retention
Improve job satisfaction and morale by enabling staff to find the information they need to perform their role ensuring more ownership, autonomy and confidence in their abilities.
Fast on-boarding of staff and customers
Reduce training time for staff, and explanation time for customers, by providing guidance and visual workflows on how to approach and complete tasks.
Minimise errors and manage risk
Reduce your legal exposure and risk with business procedures, process mapping and guidance that minimises errors, reduces costs and restricts duplication.
Our Customers
Industry leading customers use KnowledgeIQ to power their digital workplace - driving productivity, collaboration and business advantage.
With a flexible content authoring model, OPP can now pull together and relate their original content along with external articles, creating a single-source view and reducing research time for staff.
